Day 1 WEDNESDAY, SEPTEMBER 11
7:00am - 7:50am
Registration and Welcome in Vendor Showcase
Facility Tours
Lobby
8:00am - 9:20am
Setting Expectations (Sales Process)
Alex Rogers
CharTec Main Training Room
9:30am - 10:20am
Defining the Offering
Nick Points
CharTec Main Training Room
The Phone Won’t Ring: MSP Marketing
Emalee Sugano
ARRC Training Room
CEO Roundtable
Conference Room 4
10:30am - 11:20am
Pricing the Offering
Alex Rogers
CharTec Main Training Room
The Most Underutilized Resource in Your MSP
Dan Martin
PICON Designs
ARRC Training Room
11:30am - 12:00pm
Tracie Crites
CharTec Main Training Room
Yvette Bratt
ARRC Training Room
12:00pm - 1:00pm
Lunch and Keys to the Castle
1:00pm - 1:50pm
Tracking Techs in Real Time
Rex Frank & Dan Martin
CharTec Main Training Room
Events: Everything You Need to Know
Emalee Sugano
ARRC Training Room
2:00pm - 2:50pm
DISC: An Operational Strategy
Jason Rivas
CharTec Main Training Room
Backups - Shifting from Obligation to Profit
Drew Thomas
BDR Team
ARRC Training Room
3:00pm - 3:10pm
CharTec Main Training Room
3:10pm - 5:00pm
Path to Operational Excellence
5:00pm - 7:00pm
Vendor Showcase, Happy Hour and Hors d’Oeuvres
